If you think there is a problem with your Optical Network Terminal (ONT), chat with us to do a ping test on your ONT.

Our support team can advise if there is a need to head down to our self-collection locations for a self-replacement if your ONT is faulty.

Do not hard reset your ONT as it will require reconfiguration, which may incur an admin charge.

Self-install or set up your router

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