Refer to the scenario that applies to you.
After placing your order, look out for an email and SMS with your NLT appointment details within 5 working days. You can also track your order progress on GOMO app.
Haven’t received your NLT details within 5 working days after placing your order? Chat with us on GOMO app or web.
Your professional installation will only take place after your network set-up is complete. Track your order progress on GOMO app.
After network set-up completion, our installation partner will contact you to arrange professional installation within 7 days.
Haven’t heard from our installation partner after 7 days? Chat with us on GOMO app or web.
This applies if you selected self-installation when signing up for your broadband plan.
Your router will only be delivered after your network set-up is complete. Track your order progress on GOMO app.
After network set-up completion, our authorised partners will contact you to arrange delivery within 7 days.
Haven’t heard from our delivery partner after 7 days? Chat with us on GOMO app or web.
Self-collection is only available after your network set-up is complete.
After network set-up completion, you’ll receive your self-collection details via email and SMS within 7 days. Track your order progress on GOMO app.
Haven’t received your self-collection details via email and SMS within 7 days? Chat with us on GOMO app or web.
Ask Zenmo your questions.