Terms and Conditions of the Device Repair Service

1. Subject to these terms and conditions, NEW Asurion Singapore Pte. Ltd. (“Asurion”) will carry out repair and/or replacement of the defective components within your mobile device(s) (“Mobile Device”) and gadgets (selected Samsung tablets only) (“Gadgets”, collectively with Mobile Devices, the “Devices” and each a “Device”) provided that the Device (i) has no water damage and (ii) is not subject to a manufacturer’s recall (“Device Repair Service”). Asurion may appoint authorised service centres to carry out the Device Repair Service (“Repair Centre”). Additionally, your Device’s make and model must be suitable for the Device Repair Service, as determined by us from time to time at our sole and absolute discretion. For the avoidance of doubt, this Device Repair Service shall not be available for all other tablets (including iPads), laptops, gaming consoles, headphones, earphones, and smart watches.

2. You must be an active subscriber of Singtel Mobile Singapore Pte. Ltd.’s (including GOMO’s) (“Singtel”) MobileSwop Plus and/or MobileSwop Fam (“Device Programs”) and your Mobile Device(s) and Gadget(s) must be successfully registered and active under the Singtel Device Programs.

3. The repair fee for Mobile Devices and Gadgets (“Repair Fee”) is as follows:

(i) Mobile Device: 

(ii) Gadgets: 

4. You may make a request for the Device Repair Service via the repair portal which you may access at https://my-service2u-gomo.asurion.com, after which you may:

(a) have the Device be collected and returned to you at the indicated location and at the indicated time(s). If you select this option, you accept and acknowledge that the timing of the return of your Device is subject to the availability of replacement parts and availability of our delivery personnel. Our delivery personnel will verify your identity at the time of collection and return of your Device and will seek your written acknowledgement and acceptance at both times. You may be charged an additional fee if you are not present when we attempt to collect your Device from you or at the time we attempt to return your Device to you at the indicated times; or

(b) where available, take your Device to and collect your Device from the Repair Centre indicated and at the indicated time(s). If you select this option, the recipient must present his or her identification card/passport to verify his or her identity and your right to access the Device Repair Service.

5. You may contact Asurion’s contact centre for assistance on worldwide fulfilment options from 9:00 to 21:00 (Singapore Standard Time) if you wish to make a request for Device Repair Service at a time when you are located outside of Singapore. Asurion will advise you on the applicable additional charges. You acknowledge that availability and fulfilment timings will vary according to country.

6. Upon receipt of your Device, the suitability of your Device will be assessed for Device Repair Service. We reserve the right not to proceed with the Device Repair Service for any reason, whether relating to make, model and/or condition of the Device or otherwise. In such event, your Device will not be accepted for repair and/or the unrepaired Device will be returned to you with the Repair Fee refunded to you in full if you have paid for it.

7. Your Device (including the operating system and hardware) must not be modified in any manner. Prior to the handover of your Device for repair, you must:

a) delete all user content and data from your Device. You acknowledge and accept that in carrying out the Device Repair Service, all Device data and user content will be deleted and the Device will be reset to its factory default settings;

b) disable all personal device locks (including FindMyiPhone) on your Device; and

c) remove any accessories, stylus, SIM cards, SD cards or screen protectors from your Device and must not provide any of these to us.

8. The Device Repair Service comes with a free (a) 12 months warranty (applicable to Mobile Devices only) or (b) 6 months warranty (applicable to Gadgets only), for any manufacturing malfunctions or defects, that starts from the date of payment of the Repair Fee by you. Any issues caused by this Device Repair Service may affect your manufacturer’s warranty coverage.

9. You may make unlimited requests for the Device Repair Service in respect of your Mobile Device and up to 1 request for a Device Repair Service in any rolling 12 months period in respect of your Gadget, with such period commencing from the time of your first request for the Device Repair Service. 

10. By making a request for the Device Repair Service in connection with a Device, you are representing that you are fully authorised as the owner of that Device or to act on behalf of the owner of that Device in respect of the Device Repair Service. All communications from you to Asurion in relation to the Device Repair Service must be made by you.

11. You have provided your consent for the collection, use or disclosure of your personal data in connection with the Device Repair Service in accordance with Asurion’s prevailing privacy policy.

12. You must not provide us with any accessory for your Device when requesting Device Repair Service.

13. Asurion shall not be liable for:

a) any loss of data and/or user content on your Device and any misuse of data and/or user content on your Device arising from your failure to delete the same;

b) any loss associated with timing for collection of your Device or return of your Device following the performance of the Device Repair Service;

c) any damage sustained to your Device arising from the inspection and/or diagnostics of your Device or the Device Repair Service generally;

d) any loss or damage to any accessory, stylus, SIM card or SD card; and

e) any damage sustained to your Device in transit from time of collection from you until the return of the Device to you.

14. These terms and conditions, the service and/or price may be revised from time to time and your use of the service shall constitute your acceptance of these terms and conditions and their revisions.