Specific GOMO Broadband Terms and Conditions

These Terms and Conditions apply to GOMO customers who are consumers. If you are a business account customer of GOMOBiz, please refer to GOMOBiz Terms and Conditions instead.

1. Introduction
 

1.1 GOMO Broadband Plan is provided by SingNet Pte Ltd (“SingNet”). Your purchase, activation or continued use of the GOMO Broadband Services constitutes your acceptance of these Specific GOMO Broadband Terms and Conditions, as amended from time to time.

2. About these Specific GOMO Broadband Terms and Conditions

2.1 These Specific GOMO Broadband Terms and Conditions (“GOMO Broadband Terms”) apply to Residential Customers who have subscribed to our GOMO broadband services and value-added services (“VAS”), and sets out all our GOMO Broadband Plans, value-added services and GOMO Broadband-related services (collectively, the “GOMO Broadband Services”). For the avoidance of doubt, these GOMO Broadband Terms do not apply to enterprise customers, which are governed by separate terms and conditions. Please note that promotional terms and conditions for short-term promotions regarding GOMO Broadband Services may be found at the relevant product pages instead of in these GOMO Broadband Terms.

2.2 Our Agreement with you. These GOMO Broadband Terms, together with the Singtel General Consumer Terms (“General Consumer Terms”) and any other terms which we may agree with you from time to time, form the terms of the contract between you and SingNet (collectively, “Service Agreement”). You agree to be bound by and shall comply with all the terms of your Service Agreement with us. 

2.3 Subject to Applicable Laws, if there is any conflict or inconsistency between this GOMO Broadband Terms and Conditions and the General Consumer Terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to Singtel, and in the following order of precedence:

a) any other terms and conditions which we may agree with you from time to time;

b) this Specific GOMO Broadband Terms and Conditions; and

c) General Consumer Terms. 

2.4 Definitions and Capitalised Terms. Unless the context otherwise requires, capitalised words and expressions not defined in these GOMO Broadband Terms (including the definitions set out below in Section D), shall have the meanings set out in the General Consumer Terms.

2.5 These GOMO Broadband Terms are set out as follows:

a) Section A covers general GOMO Broadband Services and where applicable, generally apply to all subscribers of our GOMO Broadband Services;

b) Section B covers our GOMO Broadband Plans;

c) Section C covers the value-added services (“VAS”) and equipment that you may subscribe to or purchase (as may be applicable) in addition to your GOMO Broadband Plan; and

d) Section D sets out definitions applicable to these GOMO Broadband Terms. 

(A) General Terms regarding GOMO Broadband Services

1. Eligibility
 

1.1 To subscribe, you must:

a) be at least 18 years of age; 

b) possess Singpass account or valid Singapore-issued identification document (NRIC or FIN) with a remaining validity of at least six (6) months; 

c) do not have any outstanding amounts owed us at the time of application; and

d) hold a valid debit or credit card. We may refuse to provide Services at our discretion.
 

1.2 We reserve the right to decline any application or refuse to provide the GOMO Broadband Services at our sole discretion.

2. NetLink Trust Installation

2.1 It may be necessary for our service provider, NetLink Trust, to install fibre terminal point(s) at premises occupied or controlled by you before we can deliver any GOMO Broadband Services. In such an event, we will bill you the installation charges on NetLink Trust's behalf.

2.2 You are responsible for ensuring that an active port on a fibre termination point (“FTP”) is available at your premises for the GOMO Broadband Services. Each FTP port and its corresponding ONT can only support a single GOMO Broadband Service. If NetLink Trust determines that a new FTP or additional port installation is required, you will be liable for any NetLink Trust charges incurred.

2.3 NetLink Trust will assess the fibre coverage and installation requirements at your premises based on factors such as existing infrastructure, port availability, and the presence of fibre termination points. Depending on the assessment, additional installation work may be required, and NetLink Trust charges will vary accordingly. 

2.4 Missed NetLink Trust Appointment. If you are unable to attend a scheduled NetLink Trust appointment or are otherwise unavailable to grant access to your premises, and a reappointment is required, the NLT Reappointment Charge shall apply. We will call you within 3 working days to arrange a new reappointment.

2.5 No Response or Uncontactable. If we are unable to or you fail to respond to our attempts to contact you in relation to the NetLink Trust appointment within 30 days, we reserve the right to cancel the pending installation and/or terminate your order. Any applicable NetLink Trust charges, cancellation fees, or administrative fees incurred up to that point shall remain payable by you, and charges already paid will not be refunded. 

3. Self-collection

3.1 If you select self-collection, you may collect your ONT and/or router included in your subscribed GOMO Broadband Service, from one of the following designated collection points, as indicated at the time of sign-up.

Singtel Exclusive Retailer – NEX Mall 

23, #04-35 Serangoon Central, NEX, 556083

Singtel Exclusive Retailer – One Raffles Place 

1 Raffles Place, #02-23, 048616 
 

Singtel Exclusive Retailer – Changi City Point 

5 Changi Business Park Central 1, #02-27, Singapore 486038 

3.2 You must collect your GOMO Broadband Equipment from the designated collection point at the time of sign-up. Collection from any other locations is not permitted.

4. Delivery of Equipment 

4.1 Where you select delivery, the ONT and/or router(s) included in your subscribed GOMO Broadband Plan will be delivered to the installation address provided by you at the time of sign-up.

4.2 You must be present at the delivery address to receive the equipment, or ensure that an authorised representative is available to do so on your behalf. 

4.3 Following GOMO network setup, a GOMO representative will contact you to arrange a delivery appointment within 7 days. 

4.4 If you or an authorised person are not present at the delivery address to receive the GOMO Broadband Equipment, an additional Doorstep Delivery Charge will apply for each subsequent delivery attempt. We will contact you within two (2) working days from the missed delivery to arrange a new appointment.

4.5 If you request to change the delivery date and/or delivery address less than two (2) working days prior to the scheduled delivery date, a Change of Appointment Charge will apply. 

5. Professional Installation 

5.1 After NetLink Trust installation is completed, you will not be able to change your installation address for the installation of GOMO Broadband Equipment. Each professional installation by GOMO includes the installation of one (1) ONT and up to one (1) router issued by GOMO. Additional installation charges may apply for any extra devices or services requested.

5.2 An authorised installer will contact you to arrange the installation appointment within seven (7) days from GOMO network setup. 

5.3 If you request to change the installation date within two (2) working days prior to the scheduled installation date, a Change of Appointment charge will apply. 

5.4 If you miss your installation appointment, or if no authorised representative is present at the installation address, an additional Professional Installation Charge will apply for each subsequent installation attempt. We will contact you within two (2) working days from the missed appointment to arrange a new installation date. 
 

5.5 Access to your Premises. We and the authorised installer may need to access premises occupied or controlled by you to carry out the installation. We will not waive any applicable installation fees if installation is unable to take place on the agreed installation date (e.g. if no one is home to allow our personnel to access the premises on installation date).

5.6 The authorised installer may determine that additional works (including but not limited to wiring, cabling, or other infrastructure modifications) are required for the installation. In such cases, additional charges may apply and you authorise the installer to invoice you separately for such works. Any dispute regarding such additional charges should be raised directly with the installer. 

6. Wi-Fi Equipment Placement and Signal Limitations

6.1 This clause applies to all Wi-Fi equipment provided under your GOMO Broadband Service, whether installed by you or by an authorised installer.

6.2 For optimal Wi-Fi performance, place your router on a flat, open surface away from:
 

a) blockage such as building structure, natural, artificial barriers or other physical obstructions;

b) enclosed spaces (such as cabinets or cupboards) that will affect line-of-sight signal coverage; 

c) electronic devices that may cause interferences (including but not limited to microwave ovens, Bluetooth devices, and cordless phones); and 

d) water or water-containing equipment to prevent wireless signal from being absorbed by water.

Wi-Fi signal strength may vary or fail due to environmental factors beyond our control. We shall not be liable for any Loss arising from such interference or failure. You shall be responsible, at your own cost, for providing any necessary equipment  needed extend wireless coverage. 

7. Service Commencement 
  

7.1 Commencement Date. Your GOMO Broadband Service shall commence on the date the network is successfully provisioned, which will be within one (1) to three (3) days following your successful NetLink Trust service activation.
 

8. Billing Policy
 

8.1 We will start charging for the GOMO Broadband Service from the seventh (7th) day after the Commencement Date, or from the date you collect or receive the GOMO Broadband Equipment whichever occurs earlier. 

8.2 You will be required to provide your payment card details at the point of sign-up, which we will store on your GOMO account for billing purposes. If you have an existing GOMO service, you may input either the same card or a different card for each new service. Any change of card details for a particular service shall apply only to that service and does not affect the card used for your other GOMO services. 

8.3 You will be billed every thirty (30) days for your GOMO Broadband Plan (“Billing Cycle”), and your invoice will be sent to the email address you provided to us, upon every successful charge.

9. Contract Periods and Termination
 

9.1 Minimum Subscription Period. Some GOMO Broadband Services have a minimum subscription period (“Minimum Subscription Period”), which will be stated as at the time you subscribed for the GOMO Broadband Services or in these GOMO Broadband Terms.

9.2 Change of Plan and Recontract. Subject to these GOMO Broadband Terms and system eligibility, you may request to change your plan or recontract your GOMO Broadband Service. Any approved change of plan or recontract shall take effect from your next Billing Cycle, and any new Minimum Subscription Period shall commence from the start of that Billing Cycle.

9.3 Timing Restrictions. Requests for change of plan or recontract may only be submitted between Day 1 and Day 28 of your Billing Cycle. Requests submitted in the last two (2) days of your Billing Cycle date will not be accepted.

9.4 Charges for Change of Plan or Recontract. Any applicable one-time charges arising from a change of plan or recontract will be billed immediately upon successful submission of your request. Recurring charges for the new plan will commence from the next Billing Cycle.

9.5 Change of Plan / Recontract during Minimum Subscription Period. If you are still within your Minimum Subscription Period, any permitted change of plan or recontract shall be subject to our approval. Upon a successful change of plan or recontract, a new Minimum Subscription Period will apply from the next Billing Cycle. Your Billing Cycle will remain unchanged.

9.6 Termination with notice. Either party may terminate your GOMO Broadband Service by giving to the other party not less than thirty (30) days’ prior written notice (or such other period as we may stipulate from time to time). Any applicable Early Termination Charges will be calculated based on the confirmed termination date and billed immediately to your registered payment card. All charges are payable in full, without pro-ration or refunds.
 

9.7 Charges Levied Upon Termination. The following table sets out the charges that apply depending on when you terminate your GOMO Broadband Service. In all cases, any amounts already paid (including monthly subscription charges and one-time charges paid to Singnet Pte Ltd or NetLink Trust) are non-refundable.

9.8 Early Termination Charge. If your GOMO Broadband Service is terminated before the expiry of any applicable Minimum Subscription Period for any reason, an Early Termination Charge calculated as follows will apply:

Monthly Fee × number of remaining full months in the Minimum Subscription Period

For the avoidance of doubt:

a) No refund will be given for any fees already paid for the Billing Cycle in which termination occurs. 

b) The Early Termination Charge covers only the months that have not yet been billed.

9.9 Expiry of Minimum Subscription Period. Where your Minimum Subscription Period expires, your GOMO Broadband Service shall continue in force until terminated by you or us. Where your GOMO Broadband Service is terminated after the expiry of the Minimum Subscription Period, no Early Termination Charge will apply. 

9.10 There will be no pro-ration of any charges upon termination of any of your GOMO Broadband Services (i.e. you will be required to pay the full fees for the Billing Cycle in which termination occurs and no refunds will be made for any unused period).

10. Charges 

10.1 General Charges. The following charges apply generally to our GOMO Broadband Services (and may be amended by us from time to time):
 

10.2 GST. Unless stipulated otherwise, all charges under these GOMO Broadband Terms are inclusive of GST. Prices will be adjusted according to the prevailing GST rates.

11. Suspension and Involuntary Termination of GOMO Broadband Plan due to Non-Payment

11.1 Grace Period. If your payment is unsuccessful on the first day of your Billing Cycle, you will be notified and placed in a nine (9)-day grace period during which your GOMO Broadband Service will continue to be provisioned. 

11.2 Suspension and Involuntary Termination. If payment remains outstanding on the tenth (10th) day, your GOMO Broadband Service will be suspended for thirteen (13) days. If no payment is received by the end of this suspension period, we shall be entitled to suspend and/or terminate your Service Agreement. Early Termination Charges may apply. 

11.3 Payment during Grace or Suspension Period. During the grace or suspension period, you may make payment by updating your card details on file to a valid payment card. Where your GOMO Broadband Service has been suspended, your service will be restored following successful payment. For the avoidance of doubt, the Billing Cycle and contract period shall remain unchanged. 

11.4 Reconnecting your GOMO Broadband Service. If your original GOMO Broadband Plan is no longer available at the time of reconnection, you are required to sign up for another GOMO Broadband Plan then offered by us.

12. Optical Network Terminal 

12.1 To facilitate your broadband connectivity, we will provide you with an ONT (or such other fibre modem that we may issue from time to time) as part of your GOMO Broadband Services. As the ONT is not a wireless equipment, you will need to connect the ONT to a router in order to enjoy wireless connectivity. 
 

12.2 Return of ONT upon Termination. The ONT remains our property and must be returned to us upon termination of your GOMO Broadband Service at any location stipulated by us, within seven (7) days of termination. If the ONT and its accompanying accessories (e.g. power adapter, optical fibre cables etc.) are not returned within seven (7) days of termination, you will need to pay the applicable charges for the equipment. 

12.3 Replacement of ONT. If the ONT is found to be defective, we will replace it at our cost. However, if the ONT is damaged by you, you will need to pay the applicable replacement charge of the ONT. We reserve the right to replace the ONT with a model of our choice. 
 

12.4 When you purchase any broadband equipment from us, or connect or use any broadband equipment in conjunction with the GOMO Broadband Services, you acknowledge and agree that we may, directly or remotely install software, updates, upgrades, patches or security fixes, and configure or modify the settings  of such equipment for the purposes of upholding quality of service delivery and maintenance. For these purposes, we may also collect device statistics, configuration settings and any other data relating to your use of our network, solely to monitor, support and facilitate the proper functioning of the GOMO Broadband Service.

13. WiFi Wireless Equipment 

13.1 Depending on the GOMO Broadband Plan you have subscribed to, we may bundle or sell additional wireless equipment or access points (“WiFi Equipment”), such as a wireless router or WiFi mesh. WiFi Equipment are provided or sold to you for residential use only, and you are entitled to keep such equipment after the Minimum Subscription Period of your relevant GOMO Broadband Plan expires, provided all your outstanding bills owed to us have been duly paid. 

13.2 Third Party Equipment. We do not provide any warranty for third party equipment (including router), even if such equipment is bundled with or supplied together with your GOMO Broadband Plan. All such equipment is covered solely by the manufacturer’s standard product warranty. You should refer to the manufacturer directly for details of the applicable warranty terms, any related charges and after-sales support.

14. GOMO Broadband Service Maintenance and On-site Assessment

14.1 We may first carry out remote diagnostics, including connectivity checks to your ONT, to identify the cause of any reported service issue. If no fault attributable to us is identified and you request an on-site visit, an Onsite Maintenance Charge will apply. If the issue is subsequently confirmed to be caused by us, the applicable charges will be refunded.

15. Performance of the GOMO Broadband Services

15.1 You acknowledge that the availability and/or performance of the GOMO Broadband Services are generally subject to the following factors:  

a) suitability of equipment and accessories used to access the GOMO Broadband Services, including but not limited to television sets, telephones, mobile handsets, personal computers or laptops, smart devices;

b) availability of resources including without limitation availability of a suitable network infrastructure and fibre coverage at the time the GOMO Broadband Service is requested or delivered; 

c) geographical and technical capability of the fibre network and our delivery systems at the time and location at which the GOMO Broadband Service is requested or delivered; and

d) any factors which are controlled by and/or dependent on a third-party service provider. 

15.2 You acknowledge that Wi-Fi connectivity speed typically depends on the wireless standards of the Wi-Fi equipment and the connecting device (e.g. the mobile phone or laptop). 

15.3 Our responsibility for the provision of network connectivity extends only up to the ONT. We shall have no responsibility or liability for: 

a) the performance, speed, coverage, or reliability of any Wi-Fi or wireless network operating  beyond the ONT; 

b) any issues arising from or connected with your equipment, including but not limited to routers or other in-home networking equipment operating beyond the ONT. For the purposes of this clause, your equipment means any equipment, hardware, or device that is owned, leased, or otherwise used by you and is not provided by us as part of the Service. 

15.4 You must not perform any factory reset, hard reset, or modification to the ONT. Any such action may result in disruption of the Service. Where we are required to restore or reconfigure the ONT due to such action, we reserve the right to charge you the applicable administrative or service recovery fee.

15.5 Wireless signals and download speeds on wireless connections may vary or fail altogether, and are subject to environmental factors which are not within our control, which include but are not limited to the following:

a) interference from other electronic devices (e.g. routers, Bluetooth or other signal beaming devices);

b) distance between objects or structures between connecting devices (e.g. brick walls, concrete flooring, steel plate reinforced flooring, glass, thick structural wall, pillar with steel reinforcements, filled fish tank, TV, mirror and CPU casing); 

c) reflective and metallic surfaces, which can reduce Wi-Fi signals;

d) connection of multiple Wi-Fi enabled devices which might cause Wi-Fi network congestion; and 

e) type of devices used to access Wi-Fi as speed varies across different devices.

15.6 We shall not be liable for any Loss arising from any Wi-Fi interference or failure. You shall be solely responsible for providing all equipment necessary at your own cost to extend wireless Wi-Fi coverage in the event any limitations to your Wi-Fi coverage arises (e.g. repeaters).

16. Fair Usage Policy

16.1 To ensure that the activities of some customers do not impair the ability of other customers’ access to the GOMO Broadband Services, you agree to use our GOMO Broadband Services, and shall procure that any person you allow to use our GOMO Broadband Services,  in compliance with our Fair Usage Policy, which comprise of the terms under this Clause, and any other product-specific terms in these GOMO Broadband Terms (collectively, the “Fair Usage Policy”).  You are responsible for keeping yourself updated about the Fair Usage Policy.

16.2 Usage of GOMO Broadband Services. You may only use the GOMO Broadband Services for lawful purposes, and shall bear the burden of establishing that such use complies with all Applicable Laws. You are responsible for all use of your SingNet services, with or without your knowledge or consent.

16.3 Subject to Applicable Laws, we reserve the right, in our sole discretion with or without notice, to remove or refuse to post material that violates this Fair Usage Policy or to suspend or terminate any GOMO Broadband Service provided to you if you, or any end user using the GOMO Broadband Services or your facilities, directly or indirectly:

a) violate the rules, regulations and policies applicable to any network, server, computer database, web site or newsgroup that Customer or end-user accesses;

b) send, or facilitates the sending of, unsolicited bulk mail messages (“email spam”) to any person or system in a way that could be expected to adversely impact our network or facilities; or sends mail-bombs (masses of email or other data) to any person or system, propagates or replies to mail-bombs, or uses our website address or hosted web account to collect responses from unsolicited commercial email; 

c) use the GOMO Broadband Services in a manner which is intended to abuse or violate the property rights of others, including without limitation activities which result in the distribution of viruses, worms, time bombs, Trojan horses, cancelbots, or other destructive activities;

d) use the GOMO Broadband Services in a manner that (i) infringes on the intellectual property rights, rights of publicity or privacy of any third party, (ii) violates any Applicable Laws (including without limitation the laws and regulations governing criminal activity, export control, unfair competition, anti-discrimination or false advertising); 

e) publish or communicate material that is obscene, defamatory, trade libellous, unlawfully threatening or unlawfully harassing;

f) use the GOMO Broadband Services to attempt to break security, or in fact, break security of any computer network, or to access an account without authorisation; 

g) forge, remove or modify identifying network header information (“spoofing”), or employ any other methods in connection with the transmission of email, used to disguise or mislead any username or the source or quantity of transmissions, except when using deliberately misleading headers in newsgroups to avoid spam email address collectors;

h) relay emails through any third party systems without authority; 

i) use the GOMO Broadband Services to conduct any other activities which we determine are injurious to our, operations, or reputation;

j) provide false information to us for any GOMO Broadband Service, including but not limited to the fraudulent credit card information; or  

k) attempt to or resell any GOMO Broadband Service without our express authorisation or use  bandwidth or disk space in excess of limits permitted in account descriptions.

16.4 You must immediately notify us of any unauthorised use of an account, and/or any breach or attempted breach of security known to you. You are responsible for ensuring that your network and/or your computers are configured in a secure manner. You may not, through action or inaction, allow others to use your network for illegal or inappropriate activities. We take no responsibility for the security of the communications transmitted over the Singtel facilities.

16.5 We do not, and do not hereby assume any responsibility to, review or edit materials which you or other end users publish or post on our facilities or the Internet. We are not responsible for such content, posting or activity, or for the content of any other websites linked to our GOMO Broadband Services.

16.6 We will cooperate fully with Singapore law and legal processes. We respect our customers’ privacy rights and will not intentionally disclose your online communications or activities except (i) to comply with court orders, subpoenas, statutes, regulations, or official governmental requests; (ii) to protect GOMO or our Customers from harm; or (iii) where necessary for the operation of our systems. We may occasionally and randomly monitor online communications only for mechanical or quality control checks.

16.7 We may, in our sole discretion, remove or disable your materials or terminate your GOMO Broadband Services with or without notice to you, if your materials, postings or links allegedly infringe the intellectual property rights of third parties. We are not responsible for determining if the allegations of infringement are valid.

16.8 We, in our sole discretion, will determine on a case-by-case basis what action will be taken in response to a violation of this Fair Usage Policy. We reserve the right to investigate suspected or alleged violations of this Fair Usage Policy, including gathering information from you, other end users, or the complaining party, and examining material on our servers. Nothing contained in this Fair Usage Policy shall be construed to limit our actions or remedies in any manner. We reserve the right to take any and all additional actions we may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from our GOMO Broadband Services, and levying cancellation charges to cover our costs in the event of termination for the causes outlined above. We reserve at all times all rights and remedies available to it with respect to such activities at law or in equity.

16.9 We shall not be liable for any Losses of any nature suffered by you or any third party resulting in whole or in part from our exercise of our rights under this Fair Usage Policy. By using our services, you agree to waive and indemnify us from any Loss relating to any action taken by us in relation to this Fair Usage Policy, including conducting an investigation, issuing a warning, refusing to post material, removing material, suspending or terminating GOMO Broadband Services, or any other appropriate action. This waiver applies to all violations described in this Fair Usage Policy. 

16.10 You may report violations of this Fair Usage Policy to us via the feedback form available at https://www.singtel.com/personal/support/broadband/security-feedback.

16.11 You shall be solely responsible for ensuring that your software is suitable for your needs and is compatible for use with any equipment used by yourself, whether or not we introduce any changes to the GOMO Broadband Services.

17. Consent to the Process of Releasing Fibre(s) Held by Previous Home Occupiers

17.1 By applying for and/or using our GOMO Broadband Services, you agree that we may collect, use, and disclose your personal data to third parties such as NetLink Trust and other licensed telecommunications operators for the purpose of facilitating the release, transfer, or activation process of fibre connections at your premises.

17.2 If the fibre connection at your premises is occupied by another party, you shall provide proof of ownership or occupancy to us. You consent to us sharing this proof with NetLink Trust and other licensed telecommunications operators.

17.3 You agree that we may take actions to comply with any directions, requirements, or processes mandated by Applicable Laws, including the fibre release process. Where you fail to respond within a reasonable period to our attempts to contact you in relation to the fibre release process, we shall, without further notice, suspend or terminate your GOMO Broadband Service and release your allocated fibre resources. Such suspension or termination may take place no earlier than eight (8) working days after our initial attempt to contact you, and we shall have no further liability to you. Early Termination Charges may apply if your GOMO Broadband Service is terminated at any time during its relevant Minimum Subscription Period.

18. Personal Data 

18.1 We use your personal data to provide our services, keep your account secure, send you updates or offers, and meet our legal obligations. 

18.2 If you have already given us permission (consent) to use your personal data, we will continue to use your personal data unless you tell us to stop.  You can withdraw your consent at any time.

18.3 For marketing messages, you can withdraw your consent by going to “Me” → "Settings” in the GOMO app, and change your settings to stop receiving marketing messages. Your request will take effect within 10 working days. If you wish to withdraw your consent for other uses of your personal data, please refer to our Singtel’s Data Protection Policy for more information on how to do so.

18.4 Please note that if you withdraw consent for data that we need to provide your service, we may have to end your subscription. However, there will be no refunds. In that case, you will still need to follow your agreement, including other fees that may apply, as explained in our Singtel’s Data Protection Policy.

19. Other Legal Terms

19.1 Provision of Information by you. You agree that you have provided all information that we require in connection with your subscription or purchase of any GOMO Broadband Service, and that all information provided is accurate and complete. You agree to maintain and update such information promptly so as to ensure its accuracy at all times. 

19.2 Compliance. You agree to use the GOMO Broadband Services, and shall procure that any person you allow to use the GOMO Broadband Services will use the GOMO Broadband Services, in compliance with Applicable Laws, the Internet Code of Practice and such other guidelines and requirements as we or IMDA may issue from time to time.

19.3 Discontinuation of GOMO Broadband Services. Subject to Applicable Laws, we reserve the right to discontinue any GOMO Broadband Service at any time with no liability to refund or compensate you in respect of such discontinuation. We will endeavour to provide at least 3 (three) months’ prior notice to you of such discontinuation or termination.

19.4 Singtel Data Protection Policy. You agree that we shall be entitled to collect, use or disclose any information or data disclosed by you in using our GOMO Broadband Services in accordance with our General Consumer Terms and Singtel Data Protection Policy. You are entitled to withdraw such consent in the procedure as prescribed by us under the Singtel Data Protection Policy from time to time.

19.5 Variation of GOMO Broadband Terms. Subject to Applicable Laws, we reserve the right to amend these GOMO Broadband Terms (including any fees and charges for any of the GOMO Broadband Services) at any time without prior notice to you. You shall be bound by the amended GOMO Broadband Terms, and your continued usage shall constitute your deemed acceptance of the amended GOMO Broadband Terms.

(B) GOMO Broadband Plans and Other Services

1. About our GOMO Broadband Plans

1.1 Overview of our GOMO Broadband Plans. We offer the following GOMO Broadband plans (which may be amended by us from time to time):

a) 10Gbps Core 

b)10Gbps Value

2. Bundling with GOMO Mobile 

2.1 Eligible Plans. All GOMO 5G+ Mobile plans are eligible for the bundling discount, except for the GOMO 5G+ Senior plan and the GOMO 5G+ Student & NS plan.

2.2 Where you have an active and eligible GOMO 5G+ Mobile plan under the same NRIC, all GOMO Broadband Plans under that NRIC shall be eligible for the applicable bundling discount, which will be applied automatically.

2.3 The GOMO 5G+ Mobile plan order must be successfully completed and activated before the bundling discount can be applied to the GOMO Broadband Plan. Order completion will be reflected in the GOMO app, while activation will be indicated through an email notification from GOMO. Where the GOMO 5G+ Mobile plan order has not yet been completed, any applicable bundling discount will only take effect from the next Billing Cycle after the GOMO 5G+ Mobile plan order is completed.

2.4 If your GOMO 5G+ Mobile plan is cancelled or terminated for any reason, any bundling discounts applied to the associated GOMO Broadband Plans under the same account will cease, unless there is another active GOMO 5G+ Mobile plan under that account. 

2.5 Free 1-month mobile subscription promotion on eligible GOMO 5G+ Mobile plans for new GOMO Broadband sign-ups is valid until 31 August 2026. This promotion is available to customers who have successfully completed a new GOMO Broadband service sign-up, and who do not have an existing GOMO Mobile subscription. Eligible customers will receive a promo code only after their GOMO Broadband service has been confirmed and verified by us, which may take up to 6 weeks from activation to be delivered via email. This promo code is non-transferable, not exchangeable for cash or other benefits, and only applicable for selected GOMO 5G+ Mobile plans. We reserve the right to withhold or revoke the promo code if the GOMO Broadband service is cancelled or found to be invalid, or in cases of suspected abuse or fraud, and to amend or terminate this promotion at our sole discretion without prior notice. 

3. Usage of GOMO Broadband Plans

a) Our GOMO Broadband Plans will provide you with unlimited home broadband internet access over our fibre broadband network for residential use at the installation address stated in the Customer Order Details section of your Service Agreement only. 

b) To access our GOMO Broadband Services, you need to ensure that your devices (e.g. computers, mobile devices and other related accessories and systems) meet the minimum system requirements as stipulated by us from time to time, and that they are compatible and can properly function and inter-operate with our GOMO Broadband Equipment and network. 

c) To enjoy 10Gbps connectivity for customers, you will need a client device that supports 10 Gigabit Ethernet or a Thunderbolt port interface. 

d) To experience speeds of up to 10Gbps, your devices must meet the required technical specifications set out below:

How do I optimize my internet speed? 

Quit applications running on your computer that are taking up a good chunk of your bandwidth for downloading.
 

1. Disable security software such as anti-virus and firewall that are interrupting your network traffic. 

2. Limit the number of computers/devices concurrently connected. For best performance, always limit to 1 device when doing your speed test. This is to ensure no other devices are hogging your bandwidth, thus affecting the speed.

3. Use a Wired Connection instead of a wireless connection, as wireless connections are subject to environmental factors. 

e) We will not be liable for any failure of any GOMO Broadband Equipment, GOMO Broadband Service or network, or any performance degradation resulting from your non-compliance to our stipulated requirements. You acknowledge and accept that certain applications are not supported by the GOMO Broadband Service.

(C) Value-Added Services (“VAS”)

1. Eligibility. Subscription to or purchase of a VAS is only eligible for subscribers to a GOMO Broadband Plan.

2. Usage of VASes. VASes are sold or provided solely for your personal use.

2.1 We reserve the right to amend the scope and specifications of any VAS from time to time, including but not limited to introducing new applications or modifying user interface for VASes, and will use reasonable endeavours to give you notice of any change to any VAS.

2.2 All VASes are provided on an 'as is' basis without any warranty of any kind. All warranties, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a purpose are excluded to the fullest extent permitted by Applicable Law.

2.3 You agree to assume all risks (including inherent risks) associated with the VAS(es) you’ve subscribed to and accept that we shall not be liable for any Loss caused to you by the use of the VAS(es).

2.4 You shall comply with all Applicable Laws including but not limited to copyright laws when using any VAS, and ensure that no copyright or other unauthorised material or content is obtained, stored, copied, distributed, used or misused in any manner without the consent of the lawful owner. You shall bear the sole responsibility for use of any VAS and all material or content stored through use of the VAS.

2.5 You agree to indemnify us at all times from and against any and all Loss arising out of any of your act or omission, breach of any terms and conditions applicable to you, including but not limited to any libel, slander, or infringement of intellectual property rights in connection with your use of the VAS.

2.6 Billing for VAS. Your purchase of or subscription to a VAS will be billed together with your GOMO Broadband Plan.

2.7 Discontinuation of VAS. We reserve the right to discontinue any VAS with or without cause at any time with three (3) months’ notice to you. Subject to Applicable Laws, we shall not be liable to you or any other person for any Loss arising out of such discontinuation of the VAS.

3. Termination of VAS by you.  

3.1 Unless otherwise stated and subject to payment of any applicable Early Termination Charge, you may terminate your subscription to a VAS at any time prior written notice. The date of notice of termination herein stated shall be the date of receipt of the notice by us. All outstanding charges or Early Termination Charges (if applicable) shall be payable by you for VAS consumed up to and including the last day of service.

3.2 Upon termination of the VAS, all data stored by you in relation to the VAS (if applicable) will be deleted and your account will be removed. If you require the VAS in the future, you will have to re-subscribe to the VAS as a new customer.

3.3 You acknowledge that any data deleted or removed will no longer be available for retrieval subsequently. Accordingly, in the event that your subscription to a VAS account resumes or reinstates after the account has been terminated, any data previously stored under that service account will no longer be available for retrieval.

3.4 You agree not to hold us responsible and shall indemnify us from any claim arising from or in connection with the deletion or removal of such data.

a) Faults in VAS. If we identify a fault in the VAS, we shall use our best endeavours to rectify the fault as soon as reasonably possible. However, we will under no circumstances be liable to you for any failure, disruption of service, virus, loss of data, loss or damage to property or any other Loss (to the fullest extent permissible by Applicable Law) that results from the failure or breakdown of any VAS.

b) Maintenance of VAS due to misuse. We may charge you for reasonable cost and expenses in maintaining the VASes where the need for such maintenance arises out of your misuse of the VAS or failure to comply with any of the terms and conditions that are applicable to you. 

c) Our Access. We reserve the right to manage and control access to our systems or any computer linked to our system and any data stored therein in a manner deemed appropriate by us, and to delete any data (whether belonging to, provided or stored by you or otherwise), notwithstanding that such access and the storage of such data is a requirement or constitutes a part of the VAS.

d) Platform. Certain functionalities, including upgrades or modifications to your subscription or purchase, may only be accessible via designated platforms (e.g., website, retails, Telesales, etc). We do not guarantee availability of all features across all access points (including mobile applications), and you are advised to refer to the instructions provided at the point of access. We shall not be liable for any failed transactions resulting from attempts made via unsupported platforms.

4. Home Internet Filtering Service

4.1 The Home Internet Filtering Service is offered on an opt-in basis and is provided at no charge for six (6) months for all GOMO Broadband Plans (or such other period as we may determine from time to time).

4.2 You may activate the Home Internet Filtering Service at any time via the GOMO App or your GOMO account, including where the service was not selected at the point of sign-up.

4.3 Upon expiry of the applicable free period, the Home Internet Filtering Service will be charged at S$3.05 per month and will continue on a recurring monthly basis unless and until you deactivate it via the GOMO App or your GOMO account.

4.4 By using the Home Internet Filtering Service, you are deemed to have read, understood and accepted the following: 

a) The Home Internet Filtering Service is only available and supported on Singtel’s Broadband network.

b) The Home Internet Filtering Service has limitations and is not able to filter out all inappropriate content.  

c) At present, the Home Internet Filtering Service will not filter content that is encrypted which includes but is not limited to the following:

i) content accessed via https, RTSP protocols, WML or other protocols; or 

ii) content accessed via a device on Corporate Access Point Name (“APN”) or Virtual Private Network (“VPN”).

4.5 While we aim for the Home Internet Filtering Service to provide the most comprehensive protection for your children, minors in particular, kindly note that the Home Internet Filtering Service will not be always accurate and comes with the limitations stated above. We strongly advise adults to monitor their child’s internet usage.

(D) Definitions and Interpretation

1. In these GOMO Broadband Terms and Conditions, the following words and expressions shall have the following meanings:

2. The headings or titles to the Clauses in these GOMO Broadband Terms are to facilitate reference and shall not be relied upon in the construction of any provision of these GOMO Broadband Terms.

Last Updated: 12 May 2026