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Product Understanding

GOMO Travel SIM is a GOMO mobile plan with built-in roaming benefits. You can use its eligible roaming data when travelling overseas and continue using the plan in Singapore.

Unlike a one-time travel data package, this is a recurring GOMO mobile subscription that comes with no-contract, that you can terminate anytime!

Yes. As this is a GOMO mobile subscription, a Singapore mobile number is assigned when you sign up for a new line.

Yes! Use your GOMO 5G+ plan for your everyday needs in Singapore, then take the same SIM with you when you travel. With roaming included across eligible destinations, there’s no need to constantly purchase or switch to a separate travel SIM.

You can subscribe for a short period as GOMO Travel SIM is a no contract mobile plan. However, do note that the plan will continue renewing unless you terminate it after your short holiday use.

Eligibility of purchase

A valid Singpass MyInfo account is required for the standard GOMO signup journey. Visitors who cannot meet the eligibility requirements cannot sign up through that journey.

Activation of SIM

We recommend installing and setting up your SIM before departing Singapore so you can check that it works.

For a new GOMO eSIM, the billing cycle starts when the eSIM is issued by email, not when you first use it overseas.

Yes, if your phone supports Dual SIM/eSIM functionality. You can select which line is used for mobile data or for roaming. Go to settings > Mobile Services > Select the line that you would want to select for the current service.

Roaming usage

GOMO offers Asia roaming across 24 destinations and Worldwide roaming across up to 210 destinations. Coverage and data allowances vary by plan, so check the latest destination list before travelling — including any layovers and side trips on your itinerary

Not necessarily. Local data, shared regional data, Asia roaming and Worldwide roaming may have different entitlements. Refer to the benefits of your selected plan.

You can purchase additional roaming add-ons through the GOMO app, with options available for single destinations or multiple destinations across Asia and Worldwide. You can also use the app to keep track of your remaining roaming allowance while travelling.

Overseas network speeds depend on the roaming partner, local coverage and your device. 5G availability is not guaranteed everywhere. However, be assure that GOMO by Singtel leverages on Singtel network with our trusted roaming partners to provide you with reliable and trsuted network to keep you connected even overseas.

GOMO Travel SIM includes IDD mins for you to make overseas calls from Singapore. Overseas SMS will have to go in-app to make add-ons purchase for IDD & Global SMS.

Incoming SMS may be available if the destination supports 3G network. It is not guaranteed for every destination.

Unused entitlements generally expire according to the relevant plan or add-on rules. Unused roaming data will not roll over.

Payment, renewal and cancellation

GOMO Travel SIM is a GOMO mobile plan with built-in roaming benefits. You can use its eligible roaming data when travelling overseas and continue using the plan in Singapore.

Unlike a one-time travel data package, this is a recurring GOMO mobile subscription that comes with no-contract, that you can terminate anytime!

Yes. As this is a GOMO mobile subscription, a Singapore mobile number is assigned when you sign up for a new line.

Yes! Use your GOMO 5G+ plan for your everyday needs in Singapore, then take the same SIM with you when you travel. With roaming included across eligible destinations, there’s no need to constantly purchase or switch to a separate travel SIM.

You can subscribe for a short period as GOMO Travel SIM is a no contract mobile plan. However, do note that the plan will continue renewing unless you terminate it after your short holiday use.

GOMO's standard mobile plan terms generally do not provide refunds for unused subscription value.

Plan entitlements follow the selected plan's billing recurring cycle of 30 days.

Troubleshooting

Check that the correct SIM is selected for mobile data, data roaming is enabled, and you are connected to a supported network.

Speeds may vary depending on the roaming partner, network congestion, location, device and applicable fair-usage policy.

Locate back your initial GOMO email installation and follow the instruction to install back the SIM.

Where supported, select one of GOMO's preferred roaming operators in your device's network settings.

If you have any further enquiries, get more support via 24/7 Zenmo live chat