Got more questions? Check out our FAQ

MobileSwop Plus is a device care service that provides you with the peace of mind to care for 2 products (1 main device + 1 wearable gadget).  This program allows you to enroll your new or existing device without the need to sign up during the sales transaction.

With MobileSwop Fam, you get to enjoy additional device care for up to 4 products – including 1 main device, 1 supplementary device and 2 gadgets. Our lite program, MobileSwop Starter, provides basic care for your device with 1 swop in 12 months.

The device will be delivered to your doorstep for FREE delivery within 2 hours. You are required to pay the relevant service request fees.

For the main device, you can register either a

1. Mobile Device

2. Cellular Smart watch or

3. Cellular Tablet.

The device can be new or existing, of any device age.

For the wearable gadgets, you can register either an earbud or smartwatch. The device can be new or existing, as long as it is less than 2 years from device launch.

For the gadgets, you can register 1 per category from the following 6 categories:

- Wireless earbuds

- Wireless headphones

- Smartwatch

- Portable gaming console

- Smart ring

- Laptop OR tablet

The device can be new or existing, as long as it is less than 2 years from device launch. Do note that this excludes limited edition models and any accessories.

Please refer to the Terms & Conditions for the full details.

Customers who have signed up for an eligible mobile plan with GOMO can sign up anytime for MobileSwop Plus, Fam and Starter via the GOMO website.

For new devices purchased from GOMO, the device will automatically be registered into the system at the point of sale. No registration for your device is required on your end.

For all gadgets and existing devices on hand, device registration is required on the MobileSwop online portal here.

For MobileSwop Plus and Fam, you are not able to change your device post registration. For MobileSwop Starter, you can change your device post registration via our MobileSwop online portal here.

You can file a service request on the MobileSwop online portal here. A service fee will be charged for each service request depending on the service request type.

Do note that for new devices that have been automatically registered by GOMO, a service request can be filed immediately.

For existing devices and gadgets that you have self-registered, you may only make a Service Request for your registered device or gadget 30 days after it has been successfully registered in our program.

Please view the relevant fees here.

Update of service request fee table in link:

¹ * For Registered Devices purchased from GOMO, the RRP (excluding GST) is based on the date you purchased the Registered Device, as advised in your agreement. For all other Registered Devices, the RRP is based on undiscounted S$ retail price (excluding GST) on the date your Registered Device was launched by its original equipment manufacturer in Singapore.

² The Swop Fee, Replacement Fee and Device Refresh Fee may be amended from time to time. Above fees are applicable for subscription on or after 19 August 2022.

³ Swop fee and Replacement fee indicated are for Like Mobile Devices. If you are offered Alternate Device at point of Service Request, the Swop fee or Replacement fee for the Alternate Devices will be made available to you.

A Replacement request happens when your existing mobile device is no longer in your possession.

A Swop request is when your existing device is collected, in exchange for a like mobile device (new or refurbished).

Device Refresh comprises of the following services: 

1. Conducting deep cleaning

2. Performing an operating system refresh

3. Operating a diagnostic check

4. Screen replacement for:
   •    Front screen (for non-foldable/flip devices) or
   •    External and internal screens (for foldable/flip devices) 

5. Providing a cleaning solution kit

6. Providing a device accessory (e.g. screen protection)

Your Registered Device qualifies for a Device Refresh on the condition that the screen can be replaced without requiring any other component to be replaced or serviced.

Do note that tablets and gadgets are not eligible for Device Refresh.

A battery replacement service is available for MobileSwop Plus and Fam subscribers at $49 or $79 for devices for foldable/flip devices with RRP of $2,000 or more. Do note that battery replacement is only available for mobile devices.

(a) The battery replacement request can only be filed 12 months after successful device registration.

(b) The battery health must be 80% or less for Apple devices, and not graded as ‘bad’ for Samsung devices.

(c) The battery cannot be found to be bloated or swollen or subject to modification. 

If your mobile phone is found with other damages and/or diagnosed to be ineligible for repair at our Repair Centre, you will receive a SMS notification to contact us for the next course of action.

For unlimited services, you may keep requesting that particular service as long as you pay the relevant service fees.

For 1 in 12 months limits, after making that relevant service request, you can no longer make another within the rolling 12-month period. The rolling 12-month period starts upon delivery date of the first swop or replacement service request, not from the sign up of the service.

You can log in to our MobileSwop portal here to chat with our live agents between 9am – 9pm daily.

You can pay via credit card or cash.

Yes! You can sign up for MobileSwop Plus / Fam/ Starter for your new and existing devices, regardless of whether they were purchased from GOMO. They just need to be licensed for use in Singapore and purchased either by the OEM of the device, or reseller authorised by the OEM.

All your devices deserve the same peace of mind! 

As compared to your original enrolled device, the swop or replacement device is/has: 

• Of similar kind, quality & functionality 
• New or refurbished 
• Same or greater memory 
• May be of a different brand, model &/or colour 
• Delivered in plain packaging marked 'not for resale' & not in the original manufacturer packaging 
• Does not include any device accessories except for the Apple Watch where its original package strap will be provided in case of a replacement.

Please refer to the table below on the warranty period.

The warranty starts from the date of payment of service fee against manufacturer malfunctions and defects.

You may make a warranty claim on our MobileSwop Online Portal. We will handle a Warranty Request in the same way as a Swop Request except that it will not count towards your limit and the Service Fee will not be imposed. Please note that detailed physical checks will be performed on the Device and the reported malfunction or defect must be present for us to process the Warranty Request.

No, once you have terminated your GOMO mobile plan, the MobileSwop subscription that is linked to your mobile plan will be automatically terminated.

To continue caring for your device, you can sign up for another GOMO plan and add on a MobileSwop service.

Yes! You can sign up for our program via the GOMO website. 

Yes! MobileSwop Plus/ Fam / Starter allows you to sign up with an existing device or gadget, hence you can sign up for our program via the GOMO website.

Global Device Care service gives you peace of mind even while you are abroad, allowing you to perform device refresh service overseas at an additional service fee of $35 (including GST).

MobileSwop Plus and Fam customers who have successfully registered Apple and Samsung mobile devices on their device care program.

Simply login to our MobileSwop portal, chat with one of our Tech Experts via the chat function, let us know you’re overseas and require support, and they will prompt you to our Whatsapp channel to go through the necessary process.

What to expect:

Step 1: Whatsapp Tech Expert will complete verification process of identity and program enrolment.
 

Step 2: Whatsapp Tech Expert will share a list of nearby Authorised Service Providers (ASPs), accept terms & conditions and proceed to perform the device refresh service.
 

Step 3: Upon completion of your required service, make payment directly to the ASP for the service completed, and collect the official receipt from the ASP.
 

Step 4: Submit the official ASP receipt to the Whatsapp Tech Expert within 7 working days upon service date.
 

Step 5: You will be reimbursed via PayNow to the enrolled mobile number, after 21 working days upon receipt approval date. The reimbursement amount will be the overseas service amount less the Global Device Care service fee ($35) and relevant device refresh fees.

The official ASP receipt is required to have these 4 components:

1. IMEI of enrolled device

2. Device Make/model

3. Date of service completion

4. Type of service rendered

There is also a maximum reimbursement amount for the following services rendered. Do take note that reimbursements will be made in Singapore Dollars (SGD), based on the prevailing foreign exchange rate at the time of payment.

Currently, we offer this service in 5 countries - Malaysia, Thailand, Australia, Taiwan, Korea. Stay tuned to this space for more upcoming countries in the future!

You can easily submit your receipt via WhatsApp from anywhere in the world. If it’s not received within 7 working days, we may be unable to process your reimbursement request.

Screen refresh for mobile devices comes with free 12-month warranty. This is in respect of any manufacturing malfunctions or defects. To request a warranty, visit http://my-mobileswop-gomo.asurion.com. Fulfilment of warranty will be completed in Singapore.

MobileSwop Plus and Fam customers who have successfully registered their Apple and/or Samsung mobile devices have access to a separate Global Repair Service for a repair fee of $35 (including GST).

Simply login to our MobileSwop portal, chat with one of our Tech Experts via the chat function, let us know you’re overseas and require support, and they will prompt you to our Whatsapp channel to go through the necessary process.

What to expect:

Step 1: Whatsapp Tech Expert will complete verification process of identity and program enrolment.
 

Step 2: Whatsapp Tech Expert will share a list of nearby Authorised Service Providers (ASPs), accept terms & conditions and proceed to perform the device repair service.

Step 3: Upon completion of your required service, make payment directly to the ASP for the service completed, and collect the official receipt from the ASP.

Step 4: Submit the official ASP receipt to the Whatsapp Tech Expert within 7 working days upon service date.

Step 5: You will be reimbursed via PayNow to the enrolled mobile number, after 21 working days upon receipt approval date. The reimbursement amount will be the overseas service amount less the Global Device Care service fee ($35) and relevant device repair fees.

The official ASP receipt is required to have these 4 components:

1. IMEI of enrolled device

2. Device Make/model

3. Date of service completion

4. Type of service rendered

There is also a maximum reimbursement amount for the following services rendered. Do take note that reimbursements will be made in Singapore Dollars (SGD), based on the prevailing foreign exchange rate at the time of payment.

Currently, we offer this service in 5 countries - Malaysia, Thailand, Australia, Taiwan, Korea. Stay tuned to this space for more upcoming countries in the future!

You can easily submit your receipt via WhatsApp from anywhere in the world. If it’s not received within 7 working days, we may be unable to process your reimbursement request.

Device repair for mobile devices comes with free 12-month warranty. This is in respect of any manufacturing malfunctions or defects. To request a warranty, visit https://my-service2u-gomo.asurion.com. Fulfilment of warranty will be completed in Singapore.

When making a service request, you can either opt for a pick-up and return service, or walk-in to our Asurion Tech Hub or additional Authorised Service Provider (ASP) locations (where applicable).

For mobile devices

We offer free delivery within 2 hours from acceptance of Service Request, Monday to Sunday incl. public holiday, last delivery by 7pm. Night delivery is also available between 8pm and 10pm, chargeable at $45 including GST per trip.

For gadgets

We offer free delivery within 5 business days from acceptance of Service Request, Monday to Sunday incl. public holiday, last delivery by 7pm. Night delivery is also available between 8pm and 10pm, chargeable at $45 including GST per trip. Please refer to the timing specified in the portal for the timeslot available during your service request.  

For Apple and Samsung Devices

- Business days are Monday – Sundays. No pick-up service on Saturday, Sundays and Public Holidays.

- Do note that there are separate pick-up and return timings for other OEM devices. Please refer to the latest schedule provided at the point of your service request submission.

You can choose an appointment timeslot while filing for a service request. Do note that walk-in is only by appointment. The 5 locations are listed below.

- Asurion Tech Hub (140 Paya Lebar Road #08-13 Singapore 409015) from Mon – Sat from 9am – 5pm.

- Apple ASP: Mr Mobile Tampines Mall, Mr Mobile Jurong, Mr Mobile Yishun. Timings as advised on the portal.

- Samsung ASP: CTDI Aperia Mall. Timings as advised on the portal.

You don’t need to be at home, you can choose a delivery address that’s most convenient for you, whether it’s your home, office, or another residential location.

However, either you or an authorized representative must be personally present to receive the device. Please ensure you have your ID/NRIC ready for verification. If someone else will be receiving the device on your behalf, please indicate this during the service request.

Return Later is an optional service available for Swop service requests. It allows you to hold on to your existing device for up to 3 extra days so you have time to transfer your data before returning it. The service fee is $35 (including GST).

1. For delivery requests, the swop device is delivered to your selected location. For walk-in, collect your swop device at Asurion Tech Hub.

2. Instead of handing over your existing device immediately, you can keep it for up to 3 extra days.

3. You will pay for $35 for a ‘Return Later Service fee’ and your credit card will be temporarily charged a security deposit for the swop device.

4. Once your data transfer is complete, schedule a drop-off appointment for your existing device via the MobileSwop portal within the 3-day period.

5. After you return your device, you will be refunded the security deposit. 

If you fail to schedule a pickup or drop-off within the 3-day window, we may charge you the full security deposit for the device.

We will report to the Singapore Police Force that the device is lost or stolen, and may reject your future requests to use the ‘Return Later’ service. 

Doorstep Concierge service provides convenient access to device refresh and battery replacement right in the comforts of your home. A dedicated Asurion partner will visit your chosen location to carry out the service. This comes at an additional fee of $50 (inclusive of GST) on top of the service request fees.

MobileSwop Plus and MobileSwop Fam customers who have successfully registered Apple and Samsung mobile devices on their device care program.

Do note that the MobileSwop portal will always reflect the most up-to-date list of eligible devices. If your device is eligible, you’ll see the service available. If not, we regret to inform you that your device is not currently supported and we suggest raising a regular device refresh or battery replacement request instead.

When submitting a device refresh or battery replacement request on the MobileSwop portal, simply select “Doorstep Concierge” to book an appointment.

At the scheduled timeslot, our service partner will arrive at your chosen location to perform the service. Please allocate at least 2 hours for completion of the Device Refresh or Battery Replacement service.  

Time slots available:

Business days are Monday – Fridays. No Doorstep Concierge services are available on Saturday, Sundays and Public Holidays.

At the moment we do not support rescheduling of appointments, however you may cancel your appointment no later than 24 hours in advance.

Please note that the Doorstep Concierge fee ($50 incl. GST) is non‑refundable if:

- You cancel with less than 24 hours’ notice.

- You are late or fail to attend your appointment.

- Our service partner determines that your registered device does not meet the eligibility conditions for a device refresh or battery replacement.

To ensure a smooth service experience, please:

- Have your device fully backed up and erase all content and settings

-  Ensure you or an authorized person is present at the location

- Provide safe and clear access for our service partner to carry out the repair.

The mobile devices come with free 12-month warranty. This is in respect of any manufacturing malfunctions or defects. To request a warranty, visit http://my-mobileswop-gomo.asurion.com.

Tech Assist is an exclusive service for MobileSwop Plus, Fam, Starter, Premium and Family subscribers. It provides a one-stop technical solution to relieve your frustrations of resolving issues on your registered device and its connectivity to other devices. Tech Assist comprises of an online portal with a library of useful tech tips and a team of Tech Specialists who will assist you virtually no matter where you are with real-time troubleshooting.

Access Tech Assist via the MobileSwop portal.  The Tech Specialists are available from 9am to 6pm, daily.

No. Tech Assist is part of the benefits enjoyed by MobileSwop Plus and Fam subscribers.

You will get unlimited access to our online portal with many interesting tech articles, from tips & tricks on your new device to the latest cyber security threats. Plus, the team of Tech Specialists are available to resolve issues related to your registered device & connected tech. Click here to view some common examples.

Tech Assist does not support the following:

Any 3rd party applications that are downloadable on official Google Play and Apple App stores can be assisted by us. Do note that Tech Assist cannot assist in any missing features or issues within the applications.

No, Tech Assist will not have access to any of your personal data on your device.

You may make unlimited Tech Assist requests. Just access Tech Assist via the MobileSwop portal by clicking on the Tech Specialist icon on the bottom right and starting a chat. Our Tech Specialists are available from 9am to 6pm, daily.

Yes, you may access Tech Assist via the MobileSwop portal as long as you have an internet connection.

Yes, you may access to Tech Assist by logging on to MobileSwop portal here.

As part of the perks of signing up to MobileSwop Plus and Fam, you have access to a separate device repair service.

The device repair service includes repair beyond device refresh and battery replacement. We will evaluate your phone upon collection, and any device deemed beyond repair on our end will be recommended to perform a swop request.

Currently, all mobile devices as well as selected models of Samsung tablets are eligible for device repair. Please see service eligibility after logging into the portal.

To file device repair service request, please visit our repair portal - https://my-service2u-gomo.asurion.com.

For non-foldable mobile devices, Device Repair fees are $149. For foldable devices, Device Repair fees are $349.

For selected models of tablets, Device Repair fees are tiered based on RRP in the table below:

¹For devices purchased from GOMO, the RRP (excluding GST) is based on the date you purchased the device, as advised in your agreement with GOMO. For all other devices, RRP is the undiscounted S$ retail price (excluding GST) of your device on the date it was launched by its original equipment manufacturer in Singapore.

Device repair for mobile devices comes with free 12-month warranty and device repair for gadgets come with 6 months warranty. This is against any manufacturing malfunctions or defects. To request a warranty, visit https://my-service2u-gomo.asurion.com.