GOMO Stores in Singapore: Locations, Services & FAQs
Where are GOMO Stores in Singapore?
You can find GOMO stores across Singapore, from Our Tampines Hub, Sun Plaza, Pasir Ris Mall, Plantation Plaza, Woodlands Mart and Junction 8. GOMO also has retailers like 99 Connection at Toa Payoh Central and Ong Mobile at Jurong West that can help with GOMO mobile and broadband sign-ups. Check our official store locator for the latest participating locations, addresses and directions.
Find a GOMO Store near you → https://www.gomo.sg/personal/store
What services can you do at a GOMO Store?
1. Switch it: Sign up for GOMO Mobile or Broadband
Thinking of switching telcos or getting a new home broadband? Visit a GOMO Store to compare available mobile and broadband plans, ask questions and sign up. You can get help with transferring your number from another telco provider, so you can port into GOMO and keep your current number. Remember to bring your phone with your Singpass app for identity verification and sign-up. Once your mobile sign-up is complete, the team can help you get connected using a physical SIM or eSIM.
Explore GOMO mobile plans and FAQs
2. Trade it: Buy a phone or trade in your device
Shopping to upgrade to a new phone? Selected GOMO Stores offer the latest phones and devices from popular brands such as Apple, Samsung, OPPO and vivo. You can also ask about trading in your existing device to save on your next device purchase with us. Device availability and trade-in value may vary across GOMO Stores, so it's best to visit and check with our staff in-person before deciding.
3. Fix it: Get support from GOMO Fixers
Having trouble with a device or your connectivity? GOMO Fixers can help with device checks, screen replacements, and connectivity support. For account and service questions, you can also check our online support page for help or chat with Zenmo, our 24/7 chatbot, for assistance before visiting our GOMO Stores.
Can I collect my GOMO Broadband equipment from GOMO Stores?
Yes, if you choose an eligible self-collection location during online broadband sign-up. Once your NetLink Trust (NLT) network activation is complete, wait for the collection notification before visiting your selected collection point to collect your ONT and router. Not every location provides the same collection service, so remember to stick to your chosen self-collection point shown during checkout and bring your Singpass or Identity Card (NRIC) for identity verification.
See GOMO Broadband self-collection locations
If you can't make it for your self-collection appointment, you can choose to reschedule by chatting with us via Zenmo, our 24/7 live chatbot. Alternatively, you could send someone to collect your broadband device on your behalf with a signed Letter of Authorisation and the original Identity Cards (NRIC) of both yourself and your proxy.
What are GOMO Stores opening hours and visiting tips
Most GOMO Stores listed on the official store page open daily from 11am to 9pm, including public holidays. However, hours differ at some locations, such as our GOMO retailers like 99 Connection and Ong Mobile. Always check our store locator before heading down.
No need to book an appointment before visiting our GOMO Stores. Just walk in and scan the in-store QR code for a queue number. Always bring your phone and Singpass app if you plan to sign up or transfer your number.
Frequently asked questions about GOMO Stores
Do I need an appointment to visit a GOMO Store?
No. Walk-ins are welcome. Scan the QR code in-store to obtain a queue number and wait for our staff to attend to you.
Can I port my mobile number to GOMO at a store?
Yes, eligible non-Singtel number transfers can be handled in-store. Have your Singpass app ready for identify verification.
Can I collect an online-purchased phone or SIM card at a GOMO Store?
No. Collection of mobile phones and physical SIM cards purchased online are not currently available at GOMO Stores.
Are there exclusive offers at GOMO Stores?
Yes. GOMO may offer store-exclusive promotions, sign-up deals and limited-time rewards. These in-store offers are not necessarily available online; check out the latest deals when you drop by.
Can I get help after buying GOMO Broadband?
Yes. You can track your order through the GOMO app, and eligible equipment collection is arranged after network set-up. For more detailed help, refer to GOMO’s support tab on our website.
Ready to visit a GOMO Store?
You can compare the best mobile and broadband plans, choose your next phone, or get support with your device at our GOMO Stores all in one place. Before heading down, check out the latest store information, opening hours and self-collection points so you can get the most out of your visit. See you there!
Browse GOMO Store locations and get directions
