← Back to the blog

Disclaimer: Information is accurate as of 12 October 2026  and may be subject to change. Please visit the GOMO broadband website  for the latest details.

Thinking of switching broadband providers in Singapore? This guide explains when you can change providers, how to minimise downtime and what to check before moving to GOMO Broadband.

Can you switch to GOMO Broadband before your current broadband contract ends?

Yes, you can sign up for a new broadband plan before your existing contract expires.

However, ending your current service before the minimum contract period is over may result in early termination charges, depending on your current provider’s terms.

If you’re considering switching to GOMO Broadband, you may be able to activate your new service while your current service is still active. This depends on your address eligibility and whether there is an available port on your Fibre Termination Point (FTP), the fibre connection point in your home. GOMO Broadband offers 10Gbps fibre broadband for homes in Singapore, powered by Singtel’s network.

Planning your switch in advance can help reduce the risk of downtime and make the transition smoother.

In this guide, you’ll learn how to:

A little preparation goes a long way. Use this checklist to understand your current contract, plan your new broadband activation and reduce the risk of downtime when switching providers.

Once you know these details, you can choose a switching date with much more confidence. Explore GOMO Broadband plans and check your address during sign-up.

Waiting until your broadband contract has completely ended before looking for your next plan may seem like the obvious move. However, you could end up paying for another month with your current provider while your new broadband gets set up.

Where your home’s FTP allows it, switching before your current contract ends can give you time to make sure the new connection is working before the old one disappears.

If you are switching to GOMO Broadband, having an available port on the existing Fibre Termination Point can allow the new service to be set up while another broadband service is still active.

A visual inspection can help you identify an unused port on your Fibre Termination Point. However, an empty port does not necessarily mean it is available for service activation. 

Enter your installation address during GOMO Broadband sign-up and ask GOMO to confirm port availability with NetLink Trust (NLT).

Example of 1 free port (left) and 1 occupied port (right)

There is no single switching timeline that works for every household, but the process can be broken down into a few simple stages.

Check your existing broadband contract for:

Then check whether your address is eligible for the new broadband service and understand what is required for activation. Read the GOMO Broadband sign-up requirements before placing your order.

If you’re switching to GOMO Broadband, check your address eligibility and fibre setup first.

Where your setup supports an overlap, you may prefer to keep your existing broadband active until your new connection is ready, before terminating your current service. Allow for any overlap charges and follow your current provider’s notice requirements. See what happens after signing up for GOMO Broadband to understand the next steps.

Connect your usual devices and check that your home internet is working as expected.

Here’s a tip: using the same WiFi name and password as your previous network may help some devices reconnect automatically. This also depends on compatible security settings and device support. Check that your devices connect successfully after setup.

Once you’re satisfied with the new connection, terminate your previous broadband service according to your existing provider’s contract requirements.

If both ports are occupied, an additional Fibre Termination Point may be needed if you want to keep your existing services. Additional charges and a longer setup time may apply. Confirm the requirements, fees and expected timeline with GOMO before proceeding.

Alternatively, you may be able to terminate one existing service to free up a port. Speak to GOMO and your current provider before doing so, as this can affect your switching timeline and cause downtime. Check any early termination charges before cancelling.

Terminating your existing service may not release the port immediately. Your previous internet service provider (ISP) needs to release it through NetLink Trust before it can be used for your new service. Confirm the port-release and activation dates with both providers.

Remember to check your new service requirements before cancelling your existing broadband. This can help you plan the handover and reduce the risk of downtime.

Here is a quick starting point:

From the GOMO Team 💡

When planning your switch, work backwards from when your new broadband can be activated rather than only from when your current contract expires.

Before choosing a switching date, check:

Where your setup allows an overlap, keeping your existing broadband active until the new connection is working may help reduce the risk of downtime. Ready to make the switch? Explore GOMO Broadband plans.

Once you have worked out your switching timeline, a few other choices can make your next setup more straightforward.

Prefer to have the router and installation included? GOMO 10Gbps Value Saver includes these as part of the plan.

Confirm that your address is eligible and understand the activation requirements before giving your current provider a termination date.

Think about how your household will use the network over the months ahead. This includes working from home, gaming, streaming and the number of connected devices.

Yes, you can sign up for a new broadband service while your current contract is still running. However, terminating your current service before the minimum contract period ends may result in early termination charges, depending on your provider’s terms.

You may be able to switch to GOMO Broadband before your current service ends, subject to address eligibility, fibre setup and the requirements for activating the new service.

Where an available port allows an overlap, activating GOMO Broadband before cancelling your existing service can help reduce downtime. If both ports are occupied, confirm your options with GOMO first. You may need to free up a port or arrange an additional Fibre Termination Point, which may involve extra charges and a longer setup time.

Yes, you may be able to have two home broadband services at the same time, subject to address eligibility and sufficient available fibre ports or termination points. A short overlap can help reduce downtime when switching providers, but you may be charged for both services during that period.

If you run two WiFi networks during the handover, check that your devices connect to the intended network. Contact GOMO support if you need help with your new connection.

Not necessarily. If your new broadband can be activated before your existing service ends, the two services may overlap for a short period, reducing the risk of downtime.

Not necessarily. If your existing Fibre Termination Point has a port available for activation, you may be able to use it for GOMO Broadband. If no port is available, an additional FTP may be needed. Confirm the requirements with GOMO before cancelling any existing service.

You may be. Check your existing provider's contract for any early termination charges and notice requirements before deciding when to cancel.

You don’t necessarily have to wait until your existing broadband contract ends before arranging your next connection.

Start by understanding your current contract, checking your home’s fibre setup and finding out when your new service can be activated. Where your setup allows it, having your new broadband ready before terminating your old service can help make the transition smoother.

If you’re considering GOMO Broadband, you can check your address eligibility first and choose between a setup with your own compatible router or one that includes a router and professional installation.

Ready to make the switch? Explore GOMO Broadband plans and check your address eligibility during sign-up.